Delivery Policy

Last updated: July 24, 2024

SLS Panamá (Servicios Logísticos y Soluciones de Panamá S.A.) sets forth this Delivery Policy to ensure clarity and transparency regarding the timeframes, methods, and conditions for the delivery of its services and/or digital products.

Scope of Delivery

This policy applies to all services contracted and digital products purchased through our official website or authorized SLS Panamá channels.

Delivery Timeframe

• Digital services and access credentials will be delivered electronically within 3 to 5 business days after payment confirmation.

• For personalized services or custom configurations, the estimated delivery time will be communicated in writing at the time of purchase.

• In the event of delays, the client will be notified promptly through the registered contact channels.

Delivery Methods

• All deliveries will be made via digital means, such as email, secure web platforms, user dashboards, or exclusive access links.

• Physical shipments will not be made unless explicitly stated in a formal contract or agreement.

Delivery Confirmation

Once the service or digital product is delivered, the client will receive a confirmation notice. Delivery is considered complete once the system registers access or availability of the resource for the user.

Delivery Errors or Incidents

In case of technical errors, incorrect email addresses, or lack of access, the client must report the issue within 48 business hours of the estimated delivery, by emailing corporate@slsmain.com for resolution.

Force Majeure and External Factors

SLS Panamá is not responsible for delays caused by force majeure, third-party service failures, or events beyond our direct control. However, we will make every effort to restore delivery as soon as possible.

©2025 All rights reserved — Servicios Logísticos y Soluciones de Panamá S.A.
SLSPSP, PDC, 13th Floor, Obarrio, 56 S, Panama City, PA
Email: corporate@slsmain.com
Phone: +507 8 317 592